Item Info and Pricing:
The Ember Shop reserves the right to change item pricing or information at any time. As a result, prices on our website may not be accurate. If an item is ordered off of the internet before we have updated our prices, the purchaser will be notified and given the option to cancel or pay the difference. If the price of an item is lowered after a purchase is made, The Ember Shop will not refund the difference to the customer.

Product Exchanges or Returns:
You can return any product within 30 days from date of shipment, EXCEPT: items which have been installed or used in any manner, or items which are special order such as custom color (ie: outdoor kitchens, color ranges, etc.).

All returned items will be subject to a 20 percent restocking fee. This is because even if a product is returned in resalable condition, we still have to pay for the box, the bubble wrap, the 3-5 percent credit card fees, and the labor that went into shipping the item. If we sold or shipped you the wrong item, we will refund your entire amount.

Please do not simply ship items back. Items must be returned prepaid in resale condition with all documentation, hoses, etc. Contact us to schedule a return and check back with us several days after you have shipped it. We will not be held responsible for a refund if a follow up call is not made by the customer.

If an item is damaged, or if we sent the wrong item, we will pay for the return shipping, and we will get the correct item to you at no extra cost. This rarely ever happens, but unfortunately, it does every once-in-a-while. If we shipped an incorrect item to you or if you received a damaged item, we apologize. Please call us 940-692-6300, and we will correct the situation.

Sales Tax:
We are required to charge tax on purchases made in Texas. The sales tax rate is 8.25 percent for Texas. This amount will be added to your merchandise total and reflected on your credit card charge. Sales to any state other than Texas are tax-free! For the time being.